Customer Journey Design
We’ll study your customers' journey and create a strategy to improve their Customer Experience (CX), building a roadmap for customer-focused initiatives and developing change efficiency metrics.
We can help when...
You want to learn about your customers' needs and problems
to build a competitive advantage based on CX.
You need support building an omnichannel strategy
that enables you to better use your strengths.
You want to accurately measure the efficiency of your initiatives
and make informed business decisions.
Why is Customer Experience key?
- 86% of buyers are willing to pay a premium for a better experience (Oracle: Customer Experience Impact Report)
- 32% of consumers are willing to quit a favorite brand after one bad experience (PwC: Experience is everything: Here’s how to get it right)
- 5.7 times more revenue is generated by brands with excellent customer experience than by brands with no CX strategy (Forbes: 50 Stats That Prove the Value of Customer Experience)
- 80% of consumers say it’s important that brands appreciate their opinion and regularly accommodate their needs (Mobile Institute: Customer Listening 2.0)
Basic and Extended packages include:
We will look deeply into your business situation, needs, and motivations.
We will create customized solutions that fit your business context.
We will translate this knowledge into business realities, indicating guidelines for implementing and measuring the effectiveness of the recommended actions.
Why work with e-point?
Over 20 years of experience in designing for the biggest companies in most demanding industries, such as banking and finance, e-commerce and pharma
We have practical knowledge in the field of Customer Experience, particularly in designing modern customer journeys
We combine design and technological competencies, which allows us to create the most effective and implementable solutions.
We work using an original process employing the best practices of research and development in Customer Experience.