Creating a Customer Service App for innogy Stoen
innogy Stoen Operator
New app streamlines the customer support process for customers and employees alike
Most industries’ customer service process is very time-consuming and demanding for employees and customers alike. Each person involved wants to handle quickly and completely.
To meet these expectations, innogy Stoen Operator decided to launch a fully mobile connection portal. The ultimate goal was to transform the system into an eBOK (an electronic customer service office).
As the entire code was to be handed over to innogy Stoen Operator and the application hosted on their infrastructure, we chose to work with these widely recognized technologies:
React + Redux
Language: Java 11
Framework: Spring Boot 2
Communication with database: jOOQ
Database: PostgreSQL 11
“The project was truly outstanding, thanks to partner-like relations and excellent collaboration with the client. I believe that both the outcomes and the very process have laid a foundation for our continued cooperation and growth.” - Maciej Stolarski, Head of Business Unit, e-point SA.