IKO Voice Assistant
PKO Bank Polski
How we supported PKO Bank Polski in designing a voice assistant for their telephone service and mobile banking app.
Formulating our outlined goal led us to identify three subsequent stages:
Planning and discovery
Sorting out knowledge, establishing the premise, understanding technological abilities, running agile analyses of users’ needs, preparing the project brief and the action backlog.
Designing the assistant’s identity
Collaborating in the development of the assistant's persona and personality and establishing tone of voice and branding elements, done in close cooperation with PKO Bank Polski’s UX/UI development team.
Designing the onboarding process
Creating rules for the assistant's presentation to the clients, the user’s activation process, and support strategies.
"As a team, we are very curious about the next challenges this voice assistant development is likely to bring."