BIK's New Responsive Website Boosts Customer Satisfaction
Updated tech and user-friendly platform gives customers a wide range of supported devices
BIK (Biuro Informacji Kredytowej – Credit Information Bureau) collects, integrates, processes and makes available data on the credit history of individuals and organizations.
This allows banking customers to build a favorable credit history and enables the banks to protect themselves against unreliable borrowers.
BIK’s database contains information on 137 million accounts owned by 24 million individual clients, as well as information about the credit history of 1.1 million companies and other entities.
BIK’s individual customers have been able to take advantage of its services for a few years now, via the www.bik.pl portal. Until recently, the BIK portal relied on older technologies and failed to cater for the needs of mobile devices. Users who accessed the website with a device other than a desktop PC encountered problems while trying to use different sections of the portal.
He adds that due to technical restrictions, running the old portal posed a number of challenges. - We were not able to manage the platform’s content or functionalities in an efficient manner.
That is why the BIK Group decided to draw upon e-point’s experience.
- We decided to establish cooperation with e-point primarily due to the company’s experience in working with financial sector players. Competence in User Experience and interaction design were the two factors that we valued the most – underlines Bartłomiej Matecki, Retail Market Department Expert, BIK. e-point has been the driving force behind implementations for such companies as ING, BGŻ BNP Paribas, Raiffeisen Bank, Bank Pekao, Bank Pocztowy, Mennica Polska or the Aleo.com business service platform.
e-point CMS supports Responsive Web Design, which is an approach to web design in which all pages are automatically adjusted to the size of the device screen and to the web browser used.
e-point’s proprietary CMS solution enables effective and comfortable content management and editing. The website’s pages are compiled with ready-to-use components that resemble building blocks. An extensive authorization system, in turn, makes it possible for numerous editors to work on different parts of the website, or to order the selected tasks from outside agencies.Read More